Frequently Asked Questions
Which payment methods do you accept?
We accept all major credit cards, debit cards, and select secure payment services.
Can I modify or cancel my order once it has been placed?
Once an order has been confirmed, it cannot be modified. If you need to cancel, please contact us as soon as possible.
Will I receive an order confirmation?
Yes, you will receive an email confirmation shortly after your order is placed.
Shipping & Delivery
Where do you ship?
We ship domestically and internationally. Shipping options will be displayed at checkout.
How long will delivery take?
Delivery times vary by location. Estimated shipping timelines are provided during checkout.
Can I track my order?
Yes, a tracking link will be sent via email once your order has shipped.
Returns & Exchanges
What is your return policy?
Returns are accepted within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with all tags attached.
How do I initiate a return?
Please contact our client services team for return authorisation and instructions. You can email us at Hello@plushunderwear.com
Can I exchange my item?
Exchanges are subject to availability. Please reach out to our client services team to confirm.